Answers to our most asked questions

Q) How are commissions paid to members?

A) Each of our members, domestic and international, who earn commissions are issued a Debit/Visa card upon which all commissions will be deposited beginning with a member's first qualifying commission.

Q) What are the advantages of paying commissions via a debit card?

A) Besides being highly reliable, it provides you with a convenient way to access and use your commissions, including quick access to commission payments (your commissions are loaded on the card within 24 hours of the day commissions are run). Other advantages include: worldwide Visa acceptance, ATM access, online, real-time access to account balance and transaction history, and the ability to transfer money to personal bank accounts.

Q) Can I withdraw commissions from my debit card directly into my personal bank account?

A) You can use your Ecount debit/Visa card like any other debit card at any time whenever you have commissions loaded onto the card. However, there is a means to also transfer your commissions directly into your personal bank account. This can be easily accomplished once your balance has added up to $1,000.00.

A cardholder must reach a minimum balance of $1,000 to have ACH capabilities turned on. Once you post a balance of $1,000 at least once, this capability is automatically turned on and will remain on even if your balance drops below that $1,000 threshold. A "transfer funds" link will then appear on your Ecount web site, enabling you to easily and safely withdraw your commissions directly into your personal bank account.

Q) Can I add monies onto my debit card?

A) Yes. A member with a card can, of course, register at https://www.myecount.com/  to view balances and register to recieve email notifications about deposits and card balances. In your secure personal Ecount back office, there is a link entitled "ADD $" that gives you two options to add funds. 1. Via Payroll Direct Deposit, or 2. From your Bank Account.

Q) What is a Standing Order?

A) A standing order is an "autoship" profile that you can create in your ProNet back office, or with our customer service, so that you can be certain to receive your favorite products each month. This ensures the hassle-free delivery of your products, plus ensures your qualification for earning commissions. The products in your autoship profile, or standing order, can be changed or cancelled at any time. You may also change the monthly date of shipment to better fit your needs.

Note: An active autoship profile of 50 PV or more is required to earn the Enroller Bonus.

Q) What is a VIP Member?

A) A VIP Member is a member that has has an active 100 Personal Volume (PV) or more autoship standing order on file. A VIP has certain privileges, such as you will receive a FREE bottle of product each month as a VIP member. As well, being a VIP is required to earn the car bonus.

Note: Your own PV is not included in your Group Volume (GV). In a study of our compensation plan you will see that these are separate and distinct qualifications for earning bonuses and commissions.

It is easy to become a VIP by calling customer service or using your online back office to set up a monthly autoship profile. Changing your VIP monthly shipping date or what products you receive each month can be done easily and conveniently. Also, if you make another order earlier in the month before your autoship order date, you can choose to still have that autoship package ship to you that month or you can have it skip over to the next month, while keeping your VIP membership active.

You can also cancel your standing autoship order at any time. Again, a standing order is an "autoship" profile that you can create in your ProNet back office or with our customer service.

Q) I have friends and family outside of the United States. What countries can I work with in Pro Image?

A) The primary areas of current activity for Pro Image are in the United States and the United Kingdom, with limited service into Canada, select countries in Europe, and in Australia and Puerto Rico.

As you may be familiar, the key issues in dealing with countries outside of the United States include shipping logistics and shipping costs, local laws and local business requirements, plus language translation. Pro Image's policy is one of succeeding well in the areas we service, and adding new areas only when we can support the members in a new country at a satisfactory level of service and affordability.

Q) How long has Pro Image been operating, and who owns the company?

A) Tony Shaw opened business in Austin, TX in July of 1995.

Tony, CEO and Founder of Pro Image, has extensive experience in executive management and product development. After graduating from Louisiana State University in Baton Rouge, Tony joined the U.S. Marine Corps and became a Naval Aviator flying F-4's during the Viet Nam era. Following his discharge, Tony became Director of Sales Development for Mary Kay cosmetics. Tony served in that position for 10 years before accepting the role of VP of Sales and Marketing for Arbonne International in 1990.

In 1995, Tony began his own nutritional company and spent the next 10 years formulating some of the industry's leading nutritional products and building a booming, successful business. With decades of leadership and understanding the business and product trends of the health and wellness industry, Tony Shaw has the experience to ensure Pro Image's continued growth and success.

Q) How do I order products and/or sales aids, as well as how do I reach customer service?

A) To make it easy for you, we offer several means to order products and sales aids: through your ProNet back office, our toll-free order line at (800) 323-3681, or fax an order form to (512) 266-1941. You can talk to a company representative at customer service by calling (512) 266-8433.

Q) What hours are the order line and customer service offices open?

A) All Pro Image offices are open Monday-Friday, 8:00am to 5:00pm Central (Austin, TX). We encourage you to order and sign-up new associates online 24/7 using our secure websites.

Q) What is the five digit number the customer service representative gave me when I signed up?

A) That is your Member ID number. It is the number that will be used to identify your account in our computer system, and it is important regarding making sure you get credit for those people you refer to the company. When you refer others to Pro Image, they will need your ID number as their sponsor. You will also need your ID number for placing your own orders, accessing your ProNet back office, etc.

Q) Can I sign-up a new member and get them an ID number without them placing an order?

A) No. All newly signed-up members need to place an order to join and obtain an ID number.

Q) When do you pay commissions?

A) Your monthly commissions on products sold in your business group will be paid on the 10th of the month, following the month when the purchases were made.

Q) What is ProNet?

A) ProNet is a business information web site that gives you access to information about your own business, including: downline genealogy information, personal purchase information, current group volume, plus commission amounts and details. You can also place orders and enroll new associates securely in this online back office. ProNet login page.

Q) What is the feature called "compression" that is a part of your compensation plan?

A) Compression is an event that takes place right before we calculate your commissions. The system, in essence, starts at the bottom of your genealogy and pushes everyone upward compressing out all the people that did not have an order. Then it de-compresses after your commissions are calculated, leaving your group intact.

What the compression process does is pull people who are further down in your group up into your higher-paying levels. As a result many, many distributors have reaped the rewards with higher commission checks.

Please Note: Group Volume (GV) does not include your own Personal Volume (PV).

Q) What is "optional placement" and how does it work?

A) Optional placement gives you the option of where you place your new personally sponsored sign-ups in your group. You can continue to have your personally sponsored enrollees automatically placed on your 1st level or, once you have sponsored one customer and/or distributor, you may place a new person anywhere in your downline, under anyone you choose.  This has been great news for distributors wishing for options in their strategy for building a thriving business.

You will see a "My Holding Tank" link in your ProNet back office. Here's how it works. When you achieve 1 personally sponsored distributor or customer, you will be able to turn on the holding tank feature.

When ON, the holding tank will place all of your new online sign-ups temporarily in your holding tank for three days (72 hours) of their initial order, enabling you to personally place them in your downline where you choose. You will maintain your personal sponsorship of the new sign-up, but you may place them under any member in your group. If not manually placed by you in 72 hours, the new person will be automatically placed onto your 1st level.

Note: At this time, those people which you sign-up over the telephone via our order line will not be placed in your holding tank, even if it is turned on. If you want the opportunity to alternately place your new person somewhere other than on your 1st level, you need to encourage them to sign-up online or you can personally enroll them via ProNet using the "Enroll New Associate" link.

If the Holding Tank is OFF the computer will automatically place that new person onto your 1st level.

Q) What method of payment does Pro Image accept?

A) 1. Visa, Mastercard, American Express and Discover. 2. Check by fax (fax a voided check to 512-266-1941) or call Pro Image with the account and routing numbers, along with your bank information (a $1.00 fee is charged for this service). 3. Cashier's check, Money Orders and Personal Checks. Orders paid for with personal checks or checks by fax are held for 5 working days unless a credit card is on file. 4. By Draft Check. When you place your order online, you have the option of securely filling out a check with your bank information. Pro Image will access the funds directly from your checking account (available in the United States only).

Q) Is there a commission processing fee or minimum commission amount?

A) The minimum commission amount is $6.50. Any amounts less than $6.50 will be
held and paid during a future bonus period. This is called a "balance forward." There is a $3.00 commission fee.

Example A: Your total commission to be paid out for a given bonus is $100. $100 - $3.00 = $97.00. $97.00 exceeds the minimum overall commission amount of $6.50, so a check is cut for $97.00.

Example B: A Rep's total commission to be paid out for a given bonus is $5.00. $5.00 is below the minimum commission amount of $6.50, so no commission is paid. A balance forward is created for $5.00 and will be added to your next commission payment.

If you have a question that is not answered here please first contact your Pro Image sponsor/upline. Alternatively you may contact us here. We will try to answer you as promptly as possible.